Sathya Madiraju
@sathyamadiraju
Customer Success professional driving onboarding automation, churn mitigation, and ARR growth in high-growth SaaS environments.
IndiaWhat I'm looking for
I’m a Strategic Customer Success Professional with 3+ years of experience in high-growth SaaS and remote B2B environments. I specialize in onboarding automation, churn mitigation, and cross-functional project management, translating customer feedback into actionable improvements that support long-term ARR growth.
In my current role as a Customer Success Advisor, I’ve optimized onboarding for 70+ daily users to accelerate Time-to-Value and improve product adoption, while maintaining 95%+ CSAT through scalable escalation handling. I also support high-risk accounts with consultative guidance, and I’ve helped convert user pain points into 10+ actionable feature requests via Zendesk by partnering closely with Product and Engineering.
Experience
Work history, roles, and key accomplishments
Customer Success Advisor
Bark
Jan 2025 - Present (1 year 6 months)
Optimized onboarding for 70+ daily users, improving time-to-value and product adoption. Provided consultative support for high-risk accounts, translating customer pain points into actionable feature requests and maintaining 95%+ CSAT.
Administrative Associate
Pearson Locke Law
Jan 2024 - Jan 2025 (1 year)
Implemented documentation protocols to streamline processes and improve cross-departmental communication. Managed complex datasets and client documentation in a fully remote international firm to ensure compliance with leadership standards.
Customer Support Lead
Elbow Curve India Pvt. Ltd
Jan 2022 - Jan 2024 (2 years)
Mentored a team of 7 associates, setting KPIs and coaching to improve service quality and team output. Built a knowledge base to reduce average handling time across 14+ client accounts and created reporting templates to track adoption trends and reduce churn.
Education
Degrees, certifications, and relevant coursework
Symbiosis Center for Distance Learning
Postgraduate Diploma, School Counseling
2021 - 2022
Completed a postgraduate diploma in School Counseling via Symbiosis Center for Distance Learning from 2021 to 2022.
Kavitha Degree and PG College
Bachelor of Science, Biotechnology & Microbiology
2018 - 2021
Earned a B.Sc. in Biotechnology & Microbiology from Kavitha Degree and PG College from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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