Open to opportunities

AJAYI OLURANTI

@ajayioluranti

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Dynamic professional with extensive experience in customer care.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic professional with extensive experience in customer care and dispute resolution, having honed my skills at Tech Mahindra. My proven track record includes achieving a remarkable 95% customer satisfaction rating while mentoring new employees. I excel in delivering tailored solutions that enhance user experiences and drive brand loyalty.

Currently, I work as a personalized Internet Assessor at Telus Digital, where I review language used in search results and provide feedback on content relevance. My role involves evaluating automated voice quality and assessing personalized tasks weekly, showcasing my analytical skills and attention to detail.

Previously, I served as a Customer Care Associate at Tech Mahindra, where I handled over 950 inbound calls weekly, resolving customer inquiries and exceeding satisfaction targets. My experience in mentoring new employees and pioneering processes for improved customer satisfaction has equipped me with the skills necessary to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Personalized Internet Assessor

Current

Telus Digital

Jul 2018 - Present (6 years 11 months)

Reviewed language in search results for grammar, tone, and relevance, providing feedback and analysis on content. Evaluated the naturalness of automated voices and rated the utility of auto-completions and related queries. Assessed over 100 personalized tasks weekly.

Search Engine Optimization Quality Assurance

Customer Care Associate

Tech Mahindra

Oct 2013 - Oct 2014 (1 year)

Handled over 950 inbound calls weekly, resolving customer inquiries related to data subscriptions and dropped balances. Provided technical support for mobile and handheld devices. Mentored 3 new employees on software usage and achieved a 95% average customer satisfaction rating.

Customer Service Technical Support CRM Software Dispute Resolution Mentoring Relationship Building Email Communication Escalation Management

Education

Degrees, certifications, and relevant coursework

Bowen University

Bachelors in Agricultural Economics, Agricultural Economics

Studied the principles of agricultural economics, focusing on the economic aspects of food production and distribution. Gained knowledge in areas such as farm management, agricultural policy, and rural development.