Ajay Bisht

I am a results-oriented professional with over 5 years of experience in order management systems and service order management. My career has been marked by a proven ability to optimize processes, ensure data accuracy, and collaborate effectively across teams to deliver exceptional service. I pride myself on being well-organized and dependable, successfully managing multiple priorities while maintaining a positive attitude. I am always willing to take on added responsibilities to meet team goals.

In my current role as a Service Advisor at BT India, I have streamlined order processing for a large-scale telecom service provider, ensuring customer satisfaction and timely deliveries. My responsibilities include conducting thorough KYC verifications to mitigate fraud risks, verifying inventory availability, and reconciling payments with corresponding orders. I proactively monitor order status to identify and resolve any delivery delays, ensuring on-time delivery schedules and facilitating customer contract renewals.

Previously, I served as a Senior Technical Support representative at Tech Mahindra and Convergys, where I provided L1 support for broadband services and delivered exceptional customer service. My experience has equipped me with strong analytical and problem-solving skills, enabling me to effectively troubleshoot technical issues and manage customer inquiries. I am passionate about enhancing customer experiences and contributing to team success.