Open to opportunities

A J

@aj02

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Claims analyst and data-driven project professional optimizing workflows with AI.

Spain

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What I'm looking for

I seek a role where I can apply AI-assisted tools and data-driven processes to optimize claims workflows, collaborate cross-functionally, and drive measurable efficiency improvements.

I am a detail-oriented claims analyst with experience handling civil and criminal cases across European jurisdictions, managing financial disputes, and coordinating cross-functional stakeholders. I leverage AI-assisted tools like ChatGPT and ChatPDF alongside SAP, Jira, and Intercom to validate documents, translate materials, and streamline processes that improve team efficiency and productivity.

I bring strong data-driven orientation and project management experience from roles in fintech, insurance, publishing, and healthcare, with demonstrated success developing and implementing process improvements, handling large volumes of case data, and communicating effectively with police, lawyers, regulators, and suppliers. I am empathetic, adaptable, and comfortable working cross-culturally in German, English, and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Claims Analyst

Current

Finom

Jul 2024 - Present (1 year 3 months)

Handle civil and criminal cases across European jurisdictions, communicating with police, lawyers, and regulators while using AI-assisted tools to translate and validate documents and streamline workflows to improve team efficiency.

Case Management AI Tools Multilingual Communication Workflow Optimization Validation

Claims Agent

Financial Insurance Company

Oct 2022 - Jul 2024 (1 year 9 months)

Managed financial disputes and cancellations, evaluated cases against policy criteria, and coordinated with stakeholders to gather documentation and resolve cases efficiently.

Dispute Resolution Documents

Team Assistant

Publishing Company

May 2021 - Sep 2022 (1 year 4 months)

Coordinated team operations and administrative tasks, managed contracts, payments, and customer service requests, and supported onboarding and supplier relationships to maintain smooth operations.

Administrative Support Contract Management SAP Invoicing Customer Service Onboarding

Employee

Healthcare Company

Jan 2016 - Jan 2021 (5 years)

Coordinated daily operations and supported administrative and financial tasks including membership and contract management, payment processing, and client database maintenance.

Administrative Operations Payments Processing Membership Management SAP

Education

Degrees, certifications, and relevant coursework

University for Management of Health and Economics

Bachelor of Arts, Healthcare and Economics

2016 - 2020

Completed a Bachelor of Arts in Healthcare and Economics with coursework combining health management and economic principles to support administrative and financial operations.