maitegues User

At Santander Vida y Santander Generales Seguros y Reaseguros, I lead insurance and financial customer service, using data analysis to improve incident resolution, service quality, and regulatory complaint responses.

I also direct litigation strategy for claims, overseeing judicial recovery, reserve reporting, legal queries, court requirements, and payment processes. I prepare reporting for Committees, Commissions, and the Board of Directors, with a focus on compliance, operational efficiency, and continuous improvement.

Previously at Grupo HNA, I advised mutual members on tax matters, insurance, savings, investment, and retirement solutions. My earlier work across collections, commercial advisory, legal and administrative support, marketing, and customer service built a practical foundation in negotiation, client relationships, and conflict resolution.

I'm committed to empathetic leadership, talent development, and delivering results in high-pressure environments.