Looking for a job

Aiush Roy

@aiushroy

Message

I resolve global travel partner issues and improve sales team performance.

India

Message

What I'm looking for

I'm looking to continue supporting customers and partners while using my sales, escalation management, CRM, and team coaching experience to improve service quality and team performance.

I'm currently supporting Expedia VRBO partners through Concentrix, handling global queries, escalations, and complex travel and booking situations.

I deliver empathetic, professional support in high-pressure environments while following confidentiality, trust and safety, and company policies.

At Smart Call Centre Pvt. Ltd., I progressed from sales closer to supervisor and acting team lead, coaching new and underperforming agents to improve sales performance and KPIs.

I've closed high-value deals through final-phase negotiations, maintained post-sale client relationships, and improved CRM data quality, follow-ups, and communication standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Concentrix

Sep 2025 - Present (1 year)

Handle global partner queries for Expedia VRBO, ensuring smooth communication and issue resolution. Manage escalations and provide solutions in complex travel and booking situations.

Customer Support CRM Salesforce Communication Skills Escalation Management Trust and Safety

Supervisor

Smart Call Centre Pvt. Ltd

Oct 2023 - Aug 2025 (1 year 10 months)

Promoted to supervisor, later serving as an acting team lead for one year. Mentored new and underperforming agents, driving their sales performance and improving KPIs.

Team Leadership Mentorship CRM Sales Performance Improvement Coaching

Closer

Smart Call Centre Pvt. Ltd

Oct 2021 - May 2023 (1 year 7 months)

Worked as a sales closer, handling final-phase negotiations and successfully converting high-value deals. Maintained post-sale relationships to ensure client satisfaction and repeat business.

Sales Closing Negotiation Customer Relationship Management Product Consultation

Sales Specialist

Smart Call Centre Pvt. Ltd

Worked as a part-time sales closer for 10 months, handling final-phase negotiations and consistently achieving sales targets while balancing part-time commitments.

Sales Negotiation Customer Relationship Management