Aisosa Iguobaro
@aisosaiguobaro
Results-oriented Customer Support and Communication Specialist with 3+ years experience.
What I'm looking for
I am a results-oriented Customer Support and Communication Specialist with over three years of experience in SaaS support, telesales, and client relationship management within ICT-driven environments. My proven track record includes exceeding sales targets, resolving technical issues with a 98% first-contact resolution rate, and enhancing customer satisfaction to over 95%. I leverage CRM systems and remote support tools to optimize processes and improve service delivery.
In my recent role as a TeleSales Agent at Zumera Property Limited, I conducted over 150 outbound calls daily, leading to a 20% increase in scheduled site visits. My ability to generate and qualify leads resulted in a 25% conversion rate, and I consistently exceeded monthly sales targets by 20%. My experience as a Customer Support Specialist at Alpha Technologies further honed my skills in resolving complex customer queries, achieving a customer satisfaction rate of 95% for remote support sessions.
Experience
Work history, roles, and key accomplishments
TeleSales Agent | Sales Consultant
Zumera Property Limited
Apr 2023 - Present (2 years 4 months)
Conducted over 150 outbound calls daily, effectively pitching property options to potential buyers and investors, which led to a 20% increase in scheduled site visits. Generated and qualified over 100 leads per week through outbound calls, email campaigns, and follow-ups, maintaining a 25% conversion rate. Closed high-value property sales, exceeding monthly targets by 20% by identifying client nee
Customer Support Specialist
Alpha Technologies
Mar 2022 - Present (3 years 5 months)
Mastered comprehensive knowledge of company SAAS products, enabling efficient resolution of complex customer queries with a 98% accuracy rate in first-contact resolutions. Assisted customers in real-time using AnyDesk to troubleshoot and resolve technical issues, achieving a customer satisfaction rate of 95% for remote support sessions. Delivered prompt support across multiple channels, including
Customer Care Representative
Jennys Glow
Nov 2020 - Present (4 years 9 months)
Handled an average of 70+ customer inquiries daily via phone, email, and social media, maintaining a 90% resolution rate within the first interaction. Provided personalized skincare recommendations based on client concerns, increasing product upselling by 35% and boosting customer retention. Resolved 85% of complaints within 24 hours and processed orders using CRM tools, reducing delayed deliverie
On Air Personality - Intern
Edo Broadcasting Service
Mar 2017 - Present (8 years 5 months)
Hosted and co-produced live TV segments, engaging an estimated 10,000+ daily viewers and ensuring smooth program flow and audience engagement. Managed teleprompter operations and live cues, reducing broadcast errors by 30% and ensuring seamless on-air transitions. Provided voiceovers for commercials and station promos, helping increase audience retention and brand awareness by 15%.
Education
Degrees, certifications, and relevant coursework
University of Benin
B.A, Mass Communication, Mass Communication
Studied Mass Communication, focusing on media, communication theories, and broadcasting. Gained practical experience in various aspects of media production and communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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