At AXA Global Business Services, I adjudicate healthcare claims, including high-value, cancer, mental health, and override cases. I evaluate claims against internal policies and healthcare regulations, and work with clinical and operational teams to resolve discrepancies.
I was selected to participate in the Systems Thinking project, where I collaborated with a cross-functional team to analyze claims processes and propose improvements. The project streamlined claims assessment, supported quicker and more reliable payments, and received a UK-level award.
