Aishwaryaa Johnson
@aishwaryaajohnson
Customer operations specialist at GENPACT EMEA supporting Instagram mobile products and coordinating issue escalations through resolution.
IrelandWhat I'm looking for
At GENPACT EMEA, I support Meta’s Instagram mobile products by investigating reported issues, assessing urgency and coordinating escalations with support, product and engineering teams.
I track incidents and service-level adherence, and document issue histories, decisions and resolutions. I also prepare reports on recurring problems and service risks, and maintain troubleshooting guides and handover documentation.
Earlier, as a QA Tester Intern at AADITHYA INFOMEDIA PVT. LTD., I tested software features, recorded defects and retested fixes with developers. At CLOUDONE+ CRM CONSULTANTS, I assisted with application troubleshooting, usability testing and issue documentation.
Experience
Work history, roles, and key accomplishments
Investigate and triage reported mobile-product issues, coordinate escalations, and maintain accurate documentation. Monitor service indicators and SLA adherence, and prepare reports on issue volumes and service risks.
QA Tester Intern
Aadithya Infomedia Pvt. Ltd.
Mar 2022 - Jul 2023 (1 year 4 months)
Tested software features against expected user journeys, identified and recorded defects with clear reproduction steps, and worked with developers to verify fixes.
Software Intern
CloudOne+ CRM Consultants
Oct 2020 - Jun 2021 (8 months)
Assisted with application troubleshooting, usability testing, and documenting issues and proposed improvements. Collaborated with an eight-member team to investigate system behavior.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
MSc, Data Science & Analytics
2020 - 2022
MSc in Data Science & Analytics from the University of Hertfordshire, UK, completed from 2020 to 2022.
SRM–TRP Engineering College
BE, Electronics & Communication Engineering
2014 - 2018
BE in Electronics & Communication Engineering from SRM–TRP Engineering College, India, completed from 2014 to 2018.
Availability
Location
IrelandAuthorized to work in
Salary expectations
Job categories
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