At D’ Luxe Fashion Creations, I spoke with about 100 customers daily by phone, WhatsApp, and social media, helping them with questions, orders, and updates. I guided customers toward a clear next step and resolved complaints.
I managed about 50 appointments and orders per week and tracked orders, payments, and follow-up dates in Google Sheets. I also led and trained a team of 20.
At Swift Logistics Services, I handled about 100 calls, messages, and emails daily and logged inquiries in Zendesk until they were resolved. I contacted customers and drivers to resolve issues and keep clients updated.
