Open to opportunities

Blessing Oshe

@blessingoshe

Message

I resolve customer inquiries and complaints across logistics and beauty brands.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer inquiries, manage digital conversations, and contribute clear, timely, professional communication.

I've supported customers for Kinetiq Deliveries and The Beauty Boss, resolving order issues, complaints, and product inquiries across social media channels.

At Kinetiq Deliveries, I coordinated with delivery teams to follow up on customer concerns and handled up to 10 inquiries daily with clear, timely responses. At The Beauty Boss, I maintained friendly, professional communication that supported customer satisfaction and retention.

I'm Zendesk-trained through WAVE in ticket handling, macros, views, and workflow navigation, and I communicate in English, Yoruba, and basic Hausa.

Experience

Work history, roles, and key accomplishments

Customer Support & Social Media Manager

Kinetiq Deliveries

Mar 2024 - Apr 2026 (2 years 1 month)

Resolved customer complaints and order-related inquiries, coordinating with the delivery team for timely follow-up. Managed social media responses and handled up to 10 inquiries per day.

Customer Service Complaint Resolution Order Management Social Media Management Zendesk