Through my self-employed fashion and tailoring work, I communicate with customers to understand garment requests, preferences, and delivery expectations. I track orders and follow up on fittings, progress, and collection arrangements.
I also handle enquiries and changes, maintain basic business and order records, and promote my services through social media and messaging platforms. I'm building practical proficiency with customer-support and CRM tools, including Zendesk, HubSpot, Salesforce, and Intercom.
