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Aisha Stewart

@aishastewart

Healthcare operations manager at Gainwell Technologies, managing payer accounts and cross-functional operational initiatives.

United States

Message

At Gainwell Technologies, I manage strategic healthcare payer accounts as the primary executive contact and work with cross-functional teams on operational initiatives, implementations, and process improvements. I also manage KPIs, forecasting, and budgets while maintaining HIPAA and CMS compliance.

Previously, I directed daily operations for a 20-member team at Media Medical Associates and managed operations and workforce performance at Visiting Angels Home Care. Across healthcare organizations, I’ve partnered with physicians and executive leadership on practice operations, financial performance, patient experience, and compliance.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Gainwell Technologies

Jul 2024 - Present (2 years 3 months)

Manage strategic healthcare payer accounts and serve as primary executive contact. Lead cross-functional teams to deliver operational initiatives and process improvements.

Healthcare Operations Account Management KPI Management Forecasting Budget Management HIPAA CMS Client Growth Executive Reporting

Practice Administrator

CaroMont Health Hematology Oncology

Jan 2024 - Jul 2024 (6 months)

Partnered with physicians and executive leadership to improve practice operations, financial performance, and patient experience. Led recruitment, retention, and employee engagement initiatives.

Practice Management Healthcare Operations Financial Performance Patient Experience Recruitment Employee Engagement KPI Management Revenue Cycle Management Quality Metrics HRO Patient Safety Regulatory Compliance

Operations Manager

Media Medical Associates

Mar 2019 - Jan 2024 (4 years 10 months)

Directed daily operations for a 20-member team, overseeing workflow, productivity, employee performance, and departmental budgets. Led full-cycle recruiting, interviewing, hiring, onboarding, scheduling, coaching, performance evaluations, and disciplinary actions.

Operations Management Team Leadership Workflow Optimization Budget Management Recruitment Onboarding Performance Management Policy Development Process Improvement KPI Reporting Compliance

Client Care Manager

Visiting Angels Home Care

Sep 2015 - Mar 2019 (3 years 6 months)

Led daily operations by supervising three Team Leads and providing leadership for approximately 130 caregivers, ensuring efficient staffing, operational excellence, regulatory compliance, and exceptional client service. Directed hiring, onboarding, coaching, performance management, conflict resolution, and employee relations.

Operations Management Team Leadership Staffing Regulatory Compliance Client Services Hiring Onboarding Coaching Performance Management Conflict Resolution Employee Relations

HR Associate / Office Manager

Camellia Hospice

Apr 2012 - Aug 2015 (3 years 4 months)

Managed recruiting, onboarding, payroll, HR administration, and office operations. Supervised administrative staff while ensuring compliance with healthcare regulations and organizational policies.