Aisha Aliyu
@aishaaliyu2
I support fintech clients with API onboarding, account resolution, and customer retention.
NigeriaWhat I'm looking for
At Sudo Africa, I support business clients using an open API card-issuing platform, helping technical and non-technical users onboard, navigate integrations, and resolve account and transaction issues.
I work closely with sales, compliance, and engineering teams to improve support workflows, maintain account health records, and turn client feedback into better customer experiences. I also bring experience managing ambassador communities, databases, reporting, and stakeholder communication.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sudo Africa
Jan 2024 - Present (2 years 8 months)
Supports business clients on an open API card-issuing platform, onboarding technical and non-technical users, resolving account issues, and maintaining CRM records. Generates up to 15 qualified leads per quarter while collaborating cross-functionally to improve retention.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor of Science, International Studies
Earned a Bachelor of Science in International Studies from Ahmadu Bello University in 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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