I've supported U.S. customers across phone, live chat, email, and remote channels, resolving account, service, billing, order, and technical concerns with clear communication and accurate documentation.
At Touch Support Inc., I delivered client-specific customer support, maintained CRM records, recommended relevant products and services, and partnered with internal teams to expedite issue resolution. Previously at Bold Business Global Outsourcing Solutions, I coordinated high-volume patient appointment scheduling and follow-up while maintaining confidential records.
At Full Potential Solutions and VXI Global Solutions LLC, I troubleshot internet, phone, wireless, and account-service issues, coordinated technician appointments, and managed complex customer escalations.
I've also led and coached a team of 15 customer service representatives, using performance trends and action plans to strengthen productivity, service quality, and customer satisfaction.
