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Faith Carmelle User

@faithcarmelleuser

Customer service representative at Touch Support, assisting customers through chat and voice while supporting sales interactions in Salesforce CRM.

Philippines

Message

At Touch Support, I assisted customers through chat and voice calls, answering inquiries and using Salesforce CRM to update customer information and support sales-related interactions.

At Concentrix, I handled Tier 1 and Tier 2 customer service and technical support inquiries. I troubleshot issues, guided customers through relevant steps, and escalated concerns when additional assistance was needed.

At TicketGo, I provided live chat and email support for European tourist attractions, responding to visitor questions and managing multiple conversations at once.

Experience

Work history, roles, and key accomplishments

Sales Support Representative

Touch Support

Dec 2025 - Feb 2026 (2 months)

Assisted customers through chat and voice calls, answering inquiries and communicating information clearly. Used Salesforce CRM to access and update customer information and support sales-related interactions.

Customer Service Live Chat Voice support Salesforce Sales Support Communication Skills

Virtual Assistant

TicketGo

Provided live chat and email support for European tourist attractions, responding to visitor questions and general inquiries. Managed multiple customer conversations while maintaining clear and professional responses.

Live Chat Email Support Customer Service Multitasking Communication Skills

Customer Service Representative / Technical Support

Concentrix

Handled customer service and technical support inquiries, including troubleshooting and explaining solutions. Guided customers through steps to resolve issues and escalated concerns when needed.

Customer Service Technical Support Troubleshooting Communication Skills Escalation Management