AFAiden F
@aidenf
Experienced Dynamics CRM Developer and Solution Architect.
United StatesWhat I'm looking for
With over 10 years of experience as a Lead Techno-Functional Consultant, I specialize in delivering tailored Dynamics 365 CRM solutions that improve customer engagement and streamline operations. My expertise spans across various industries, including retail, healthcare, and finance, where I have successfully implemented CRM strategies that align technology with business objectives.
My strengths lie in efficient data integration, workflow automation, and comprehensive user enablement, ensuring long-term adoption and performance optimization. I have a proven track record of enhancing operational efficiency through innovative solutions, such as automated workflows and real-time dashboards, which provide critical insights into key performance indicators. I am passionate about training and empowering users to maximize the value of CRM systems, ultimately driving organizational success.
Experience
Work history, roles, and key accomplishments
Dynamics CRM Consultant
StratusLIVE
Nov 2020 - Present (4 years 7 months)
Implemented Dynamics 365 CRM to enhance patient engagement and streamline appointment scheduling within a healthcare environment. Customized workflows for managing patient appointments and automated follow-up reminders, minimizing scheduling conflicts and improving care delivery.
Dynamics 365 Specialist
Wellfit Technologies
Jul 2017 - Nov 2020 (3 years 4 months)
Led the implementation of secure, HIPAA-compliant Dynamics 365 CRM solutions to enhance patient care and streamline healthcare operations. Utilized Dynamics 365 Customer Service to centralize patient data management, ensuring regulatory compliance and operational efficiency.
CRM Analyst
Unqork
Mar 2015 - Jul 2017 (2 years 4 months)
Customized Dynamics 365 to support complex financial data management and meet strict regulatory compliance standards. Collaborated with stakeholders to align CRM workflows with financial regulations, enhancing compliance tracking and data security.
Education
Degrees, certifications, and relevant coursework
NUNew York University
Bachelor's degree, Computer Science
Completed a comprehensive curriculum in computer science. Gained foundational knowledge in programming, data structures, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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