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Aicha GamalAG
Open to opportunities

Aicha Gamal

@aichagamal

French-speaking customer support and HR specialist with 7+ years at Amazon.

Egypt
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What I'm looking for

I’m looking for a remote or international role where I can use my French C1 and 7+ years of Amazon support experience to solve customer and employee issues quickly, maintain high service quality, and contribute to a professional, fast-paced team.

I’m a French-speaking Customer Support and HR Specialist with over 7 years of professional experience supporting Amazon accounts through Teleperformance and Concentrix. I bring C1-level French and C2-level Arabic, and I’m known for delivering reliable service in fast-paced, international environments.

At Concentrix, I provided HR support to French-speaking Amazon employees—handling employee requests, documentation, and HR communication while ensuring accurate, professional HR operations. I consistently maintain confidentiality and professionalism, especially when dealing with sensitive employee information.

Previously at Teleperformance, I worked as a French Technical Support Agent for Amazon customers, resolving issues efficiently via phone and email. I combine strong troubleshooting, clear communication, and customer satisfaction focus, and I’m comfortable working remotely with a dependable, problem-solving mindset.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Al-Azhar University (Faculty of Languages and Translation) logoAT

Al-Azhar University (Faculty of Languages and Translation)

Languages and Translation

Studied at the Faculty of Languages and Translation, Al-Azhar University.

Tech stack

Software and tools used professionally

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