Aicha Gamal

I’m a French-speaking Customer Support and HR Specialist with over 7 years of professional experience supporting Amazon accounts through Teleperformance and Concentrix. I bring C1-level French and C2-level Arabic, and I’m known for delivering reliable service in fast-paced, international environments.

At Concentrix, I provided HR support to French-speaking Amazon employees—handling employee requests, documentation, and HR communication while ensuring accurate, professional HR operations. I consistently maintain confidentiality and professionalism, especially when dealing with sensitive employee information.

Previously at Teleperformance, I worked as a French Technical Support Agent for Amazon customers, resolving issues efficiently via phone and email. I combine strong troubleshooting, clear communication, and customer satisfaction focus, and I’m comfortable working remotely with a dependable, problem-solving mindset.