Hana AboElezz

I am a dedicated, detail-oriented customer support specialist with strong written and verbal communication skills in English, French, and German. I hold a Bachelor of Arts from Damietta University’s Polyglot Program and language certificates in English, French, and German.

I have hands-on experience as a Customer Service Representative handling email and chat, resolving inquiries with empathy and efficiency, and maintaining high satisfaction scores. I collaborate with teams to improve service quality and response times while managing tickets and prioritizing workloads.

My competencies include email support and ticket management, strong problem-solving, multitasking, time management, and proficiency with modern technologies and apps. I remain calm under pressure, dependable, and culturally aware.

I am eager to grow within an international team and contribute to a mission-driven digital product by delivering compassionate, accurate, and timely support to users.