At Accenture, I resolve technical support incidents involving Windows, Microsoft 365, YubiKey setup, and network connectivity. I also administer user accounts and track incidents in Helix, documenting troubleshooting steps and working with senior engineers on root causes and permanent fixes.
At The Travel Corporation, I supported end users with account access, Office 365, VPN, printer, and computer issues. I automated onboarding and offboarding with PowerShell, Bash, and Python, and analysed ticket data to help reduce response time.
My projects include a custom DNS resolver in Python and a cyber threat intelligence project that reduced false positives and negatives by 40%. I also built virtual machine environments to simulate attack scenarios and am developing my cybersecurity skills through a SOC analyst lab.
