Open to opportunities

Jay Campbell

@jaycampbell

IT service desk analyst delivering secure 1st-line support, identity/M365 management, and device provisioning with Intune and Autopilot.

United Kingdom

Message

What I'm looking for

I’m looking for remote IT support/service desk work where I can own incidents end-to-end, strengthen M365/identity and device management skills, and collaborate with globally distributed teams across time zones.

I’m an IT service desk analyst with hands-on experience delivering 1st-line support in a fast-paced, security-conscious financial services environment. I resolve incidents and service requests end-to-end using Jira, triaging and prioritising to meet SLA expectations and keep deal teams moving.

I’m especially confident in Microsoft 365 and identity administration, including Azure AD/Entra ID, Exchange Admin Centre, user/mailbox permissions, and MFA (Microsoft Authenticator and Windows Hello for Business). I also support secure device onboarding and lifecycle management—provisioning and imaging Windows laptops with Microsoft Intune, Autopilot, and PowerShell, enrolling iOS via MDM, monitoring compliance in Intune, and supporting remote connectivity (Global Secure Access after Cisco AnyConnect). Alongside my Level 3 ICT Apprenticeship (Digital Support Technician), I’m actively building a cyber security specialism through hands-on study and CompTIA Security+, and I bring structured troubleshooting, clear stakeholder communication, and calm pressure handling to every support interaction.

Experience

Work history, roles, and key accomplishments

Service Desk Analyst

Apax Partners

Aug 2024 - May 2026 (1 year 9 months)

Managed incidents and service requests end-to-end via Jira, triaging and prioritising across a 5-tier framework to meet SLAs with minimal disruption to deal teams. Provisioned and imaged Windows devices with Intune Autopilot, administered Entra ID and Exchange Admin Centre, configured MFA, and supported remote access migration to Global Secure Access.

Jira Microsoft Intune Entra ID PowerShell Global Secure Access Mimecast

Education

Degrees, certifications, and relevant coursework

Leep Talent (formerly Just IT)

ICT Level 3 Apprenticeship, IT Support (Digital Support Technician)

2024 - 2026

Completed an ICT Level 3 Apprenticeship (Digital Support Technician) portfolio covering IT security, networking fundamentals, cloud services, MDM and device management, scripting, disaster recovery, and asset register management. Completed whilst employed at Apax Partners.

Just IT

IT Bootcamp (Distinction), IT Support & Cloud (CompTIA A+ / Microsoft Azure)

2024 - 2024

Grade: Distinction

Distinction IT Bootcamp covering CompTIA A+ 1101 and 1102 troubleshooting topics, including PC hardware, printers, mobile devices, and networking fundamentals. Also covered Microsoft AZ-800 and AZ-801 modules, including Azure AD and Windows Server/virtualisation concepts.

Woolwich Polytechnic Sixth Form

A-Level, Mathematics

Completed an A-Level Mathematics qualification.

Greenwich Free School

GCSE, General Education (GCSE)

Completed GCSE qualifications including Mathematics, English Language, English Literature, French, Science (Biology, Physics, Chemistry), Computer Science, and History.