Open to opportunities

Ahnjonae West

@ahnjonaewest

Detail-oriented healthcare support and patient access professional skilled in scheduling, EHR data entry, and HIPAA-ready service.

United States

Message

What I'm looking for

I’m looking for a fast-paced healthcare operations role where I can handle high-volume patient scheduling, maintain accurate EHR records, and deliver confidential, compassionate support. I value clear communication and reliable teamwork.

I’m a detail-oriented healthcare support professional with experience across patient access, appointment scheduling, and high-volume call handling. I’ve supported patient care operations by verifying demographics and insurance eligibility, documenting accurately in electronic health records, and maintaining HIPAA compliance and confidentiality.

In my current role as a Housekeeping Aide at the Micheal DeBakey VA Medical Center, I follow strict healthcare sanitation and safety procedures while managing multiple responsibilities in a fast-paced environment. I also bring strong customer service, time management, and clear communication skills from remote patient support work using Microsoft Teams, Zoom, and secure communication tools.

Experience

Work history, roles, and key accomplishments

Current

Housekeeping Aide

Current

Micheal DeBakey VA Medical Center

Jan 2023 - Present (3 years 4 months)

Maintained safe, clean, and sanitary environments in a fast-paced medical facility to support patient care operations. Followed strict healthcare safety and sanitation procedures while managing multiple responsibilities efficiently.

Attention To Detail Process Adherence

Remote Patient Access Rep

Healthcare Services

Jan 2021 - Jan 2023 (2 years)

Handled high-volume inbound calls to support patient appointment scheduling, insurance verification, and account updates. Documented patient information in EHR systems while maintaining HIPAA-compliant, confidential handling of sensitive data.

Appointment Scheduling Patient Registration Insurance Verification Electronic Health Records (EHR)HIPAA compliance Data Entry

Teacher Assistant

St. Lukes Methodist Church

Jan 2020 - Jan 2021 (1 year)

Supported classroom operations by assisting with organization, record-keeping, and documentation of student progress. Collected developmental data accurately while maintaining confidentiality and helping prepare educational materials.

Record keeping Confidentiality Administrative Support

Remote Customer Service Rep

Conduent

Jan 2018 - Jan 2020 (2 years)

Provided remote customer support through phone and email, assisting with scheduling, service requests, and general inquiries. Performed accurate data entry, record updates, and document management while maintaining strong customer service standards.

Customer Support Schedule Services Customer Service Data Entry Document Management Remote Administrative Support