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MICHELA VALENTINI

@michelavalentini

Remote operations professional for villa rentals who coordinated guest support and operations across 10 villas.

As an Airbnb / Villa Co-Host, I managed guest communication from enquiry through check-out across a portfolio of 10 villas in Antigua & Barbuda. I also coordinated bookings using Airbnb, Booking.com, Microsoft Excel, and Google Calendar.

I coordinated cleaning, turnovers, maintenance providers, vendors, and schedules, following through on guest and property issues.

At The Randevouz Company Ltd, I welcomed cruise guests and coordinated allocations, timing, and service delivery for 10–15 shore excursions per operating day. I liaised with tour providers and shore representatives when operational changes or guest concerns came up.

My experience also includes executive assistance at Netpack Spa, front-office work at Hotel Albadoro and Molly Maid, and tour leadership in Antigua & Barbuda and Oman. I hold a Virtual Office Manager Certificate and a Licensed Tour Leader qualification.

Experience

Work history, roles, and key accomplishments

Cruise Excursion Dispatcher

The Randevouz Company Ltd

Oct 2023 - Aug 2026 (2 years 10 months)

Coordinated allocations, timing, and service delivery for 10-15 shore excursions per day, liaising with tour providers and handling last-minute changes and guest concerns.

Coordination Communication Skills Problem Solving Time Management

Airbnb / Villa Co-Host

Airbnb

Jan 2023 - Aug 2026 (3 years 7 months)

Managed guest communication and booking administration for a portfolio of 10 villas, coordinating cleaning, maintenance, and vendors while resolving guest issues.

Airbnb Booking.Com Excel Google Calendar Guest Communication Vendor coordination Scheduling

Tour Leader

Independent & Local Operations

Mar 2022 - Aug 2026 (4 years 5 months)

Led groups of up to 30 guests, organizing itineraries, accommodation, and activities while serving as the primary contact for issues and emergencies.

Tour Management itinerary planning Guest Relations Problem Solving Safety

Receptionist

Hotel Albadoro

May 2021 - Oct 2021 (5 months)

Managed front-office operations, reservations, guest enquiries, administrative support, and social media activities.

Front Office Reservations Guest Service Administration Social Media

Tour Leader

Travel Operations

Sep 2017 - Mar 2020 (2 years 6 months)

Managed bookings, guest requests, trip assistance, and travel administration, providing on-site assistance to travellers with leading Italian tour operators.

Tour Management Booking Guest assistance Travel Administration

Sales Manager

Tipo Litografia Wafra

Nov 2016 - Jul 2017 (8 months)

Prepared client correspondence, tailored offers, contracts, marketing activities, follow-ups, and new-customer research.

Sales Client Correspondence Contract Management Marketing Follow up Research

Front Office

Molly Maid

Mar 2016 - Sep 2016 (6 months)

Managed customer and employee communication, incoming calls, scheduling, calendars, and records.

Communication Skills Scheduling Calendar Management Records Management

Sales Manager - USA Branch Start-Up

Sorma Group Srl / Sorma USA LLC

Apr 2013 - Oct 2015 (2 years 6 months)

Supported the launch of the U.S. branch, managing client relationships, trade exhibitions, reporting, pricing, and commercial follow-up across international teams.

Sales Client Relations Exhibitions Reporting Pricing International Business

Sales Assistant

Quattro Formaggi Deli

Dec 2012 - Apr 2013 (4 months)

Provided customer service, cashier support, and daily operational assistance.

Customer Service Cashier Operations

Executive Assistant to Sales Director

Netpack Spa

Dec 2006 - Nov 2012 (5 years 11 months)

Provided executive and commercial support including agenda management, business travel, documentation, scheduling, trade shows, and office coordination.

Executive Support Agenda Management Travel Coordination Documentation Scheduling Office Coordination