Open to opportunities

ahmed samir

@ahmedsamir4

Message

I resolve complex technical escalations and deliver patient-centered general dental care.

Romania

Message

What I'm looking for

I'm looking for an equivalent full-time role in a major corporation with a great teamwork atmosphere, where I can develop and apply my faculty background, work experience, and skills.

At Majorel/Teleperformance, I own complex English-language customer escalations through resolution and post-mortem follow-up, using empathy, active listening, and solution-focused negotiation.

I've also delivered Tier 1 technical support for connectivity, Wi-Fi, routers, mesh networks, access points, TCP/IP, DHCP, DNS, NAT, subnetting, and Sonos networked audio systems. Earlier, as an L1 Concierge Ambassador, I supported Microsoft Office 365, cloud user accounts, Windows, and incident documentation.

My dentistry background includes general practice roles in Romania, Qatar, and Egypt, providing examinations, treatment planning, restorative and endodontic procedures, periodontal care, extractions, and patient education.

Experience

Work history, roles, and key accomplishments

Current

Escalation Specialist (English)

Current

Majorel/Teleperformance

Apr 2022 - Present (4 years 6 months)

De-escalated emotionally charged customer situations using empathy, active listening, and solution-focused negotiation. Owned complex, high-impact customer escalations from intake through resolution and post-mortem follow-up.

Customer Escalation Management Empathy Active Listening Negotiation Root Cause Analysis Incident Management