Open to opportunities

Ahmed Saeed

@ahmedsaeed2025

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Dedicated customer support professional fluent in English, Urdu, and Punjabi.

Pakistan

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What I'm looking for

I am looking for a role that values clear communication and offers opportunities for professional growth.

I am a dedicated customer support professional with extensive experience in providing exceptional service in English, Urdu, and Punjabi. My background includes roles in chat support, administrative assistance, and data management, where I have consistently delivered personalized assistance and resolved customer issues efficiently. I pride myself on my strong communication skills and my ability to maintain high levels of customer satisfaction.

Throughout my career, I have worked in various capacities, including as a Chat Support Agent at Prime Institute of Computer Studies, where I improved customer satisfaction through clear and guided communication. My role as an Administrative Assistant involved coordinating educational programs and supporting both students and faculty, ensuring smooth operations within the educational sector. I have also gained valuable experience in data entry and document management, which has equipped me with the skills necessary to contribute effectively to any organization.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Prime Institute of Computer Studies

Jan 2020 - Jul 2022 (2 years 6 months)

Provided personalized customer support in English, Punjabi, and Urdu. Improved customer satisfaction through effective communication and deep knowledge of services, ensuring quick resolution of issues.

Customer Support Communication Problem Solving

Administrative Assistant

Prime Composing Centre & Institute

Jan 2018 - Oct 2019 (1 year 9 months)

Performed administrative tasks within account handling in private education. Coordinated educational programs and facilitated staff meetings, enhancing collaboration among educators.

Administrative Support Coordination Event Planning Communication

Computer Operator

NIFT

Apr 2014 - Nov 2017 (3 years 7 months)

Handled data entry tasks and digitalization of documents. Ensured accurate data management and timely reporting, contributing to informed decision-making across departments.

Data Entry Digitalization Reporting Document Management Customer Support

Store Clerk

GA PHARMACY

Jan 2009 - Dec 2011 (2 years 11 months)

Managed medical inventory and performed data entry. Ensured proper stock levels and accurate records, supporting healthcare services and internal audits.

Inventory Management Data Entry Customer Service

Education

Degrees, certifications, and relevant coursework

BZU University

Bachelor's Degree, Humanitarian Studies

2015 - 2017

Grade: B

Activities and societies: Punctuality – Structuring my day with a plan, filled with passion for what I do. Philosophy/Philanthropy - Human linguistic and thought process understanding.

Studied a variety of Humanitarian subjects such as History, Sociology & Islamic Studies. Graduated with a B overall, which is the 2 best grade. Specialized knowledge within Arabic, Punjabi & Urdu culture.

Bise Pakistan

College Diploma, Humanitarian Studies

2012 - 2014

Activities and societies: Creative Thinking – A quick mind to come up with stories & creative solutions to problems. Cultural Understanding – Deep understanding cultural differences through history.

Studied a variety of Humanitarian subjects such as History, Sociology & Islamic Studies. Developed superb communication skills in English, Urdu & Punjabi.

Boys High School

High School Diploma, Science

2001 - 2003

Activities and societies: Quick Hands – Utilizing my literacy skills in a professional and efficient manner.

Studied a variety of science subjects such as physics, Engineering & Programming. Developed critical thinking and participated in group projects that won a science competition.