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Ahmed Omar

@ahmedomar5

IT Support Specialist at Deep Drilling General Contracting Co. administering Microsoft 365 and Windows Server; deployed a factory network with 500+ LAN points.

Saudi Arabia

Message

At Deep Drilling General Contracting Co. (DDGCC), I administer Windows Server, Active Directory, Microsoft 365, Exchange Online, and Intune. I manage user access and devices, configure DNS and DHCP, and resolve Level 1/2 incidents and service requests within SLA.

At SEWS-E, I led on-site IT operations during a factory relocation, planning, testing, and deploying 40+ switches, 500+ LAN points, and 50+ wireless access points. I also used PowerShell automation for account creation and supported users through ManageEngine and Dameware.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Deep Drilling General Contracting Co. (DDGCC)

May 2026 - Present (6 months)

Designed and deployed the Windows Server environment; administer Active Directory, Microsoft 365, Exchange Online, and Microsoft Intune. Manage user lifecycle, resolve Level 1/2 incidents, and maintain IT assets and knowledge base.

Active Directory Group Policy Windows Server Microsoft 365 Exchange Online Microsoft Intune DNS DHCP File Sharing System Monitoring Incident Management Service Request Management SLA Management CCTV IT Asset Management Onboarding Offboarding Knowledge Base

IT Engineer

SEWS-E

Apr 2024 - May 2026 (2 years 1 month)

Administered Active Directory, Microsoft 365, Exchange Online, and Microsoft Intune in a Windows enterprise environment. Led on-site IT operations during a factory relocation, deploying 40+ switches, 500+ LAN points, and 50+ wireless access points.

Active Directory Group Policy Microsoft 365 Exchange Online Microsoft Intune PowerShell ManageEngine Dameware Network Troubleshooting LAN Cabling Routers Switche Wireless Access Points IP phones CCTV Mentorship

IT Support

Energy Cables Elsewedy Helal

Aug 2023 - Feb 2024 (6 months)

Delivered Level 1 support for desktops, laptops, and peripherals under defined SLAs. Installed and configured LAN infrastructure, routers, and switches; supported IP phones and hardware inventory.

Level 1 Support SLA Management LAN Infrastructure Routers Switche IP phones Hardware Asset Management