Gokul k
@gokulk
IT Support Engineer at MADAENSTAR GROUP, maintaining user systems, network backups, and business-critical support.
Saudi ArabiaWhat I'm looking for
At MADAENSTAR GROUP, I install and support user operating systems, hardware, and software, and troubleshoot network and printer issues.
I maintain daily database and cloud backups, manage network backup drives, and handle NTFS permissions and shared folders.
I support Outlook and Microsoft 365, payroll software, and the Fun gate Gaming world INTER CARD SYSTEM & SACOA Entertainment System.
Earlier, as a Network Assistant at LEELA SCOTTISH LACE, PVT.LTD, I installed and troubleshot computers, printers, wired and wireless LANs, and antivirus servers. I hold a CCNA, Certified NETAQ Administrator certification, and a Diploma in Hardware & Network.
Experience
Work history, roles, and key accomplishments
Technical Supporter
Madaenstar Group
Dec 2009 - Present (16 years 10 months)
Provided comprehensive IT support including OS installation, hardware driver setup, antivirus management, email configuration, network maintenance, and database backups. Managed user access, payroll software, and conference room equipment.
Network Assistant
Leela Scottish Lace Pvt. Ltd.
Sep 2007 - Nov 2009 (2 years 2 months)
Installed, managed, and troubleshot desktops, laptops, and peripherals. Managed wired/wireless LAN, configured access points, and provided technical support for ERP applications.
Education
Degrees, certifications, and relevant coursework
National Institute of Open School
Plus Two, General Studies
Completed Plus Two from the National Institute of Open School in 2007.
Kerala Board
S.S.L.C, General Studies
Completed S.S.L.C from the Kerala Board in 2003.
Cisco Networking Academy
Cisco Certified Network Associate (CCNA), Networking
Earned the Cisco Certified Network Associate (CCNA) certification.
Netasq
Certified Netasq Administrator (CNA), Network Security
Earned the Certified Netasq Administrator (CNA) certification.
Unknown
Diploma in Hardware and Networking, Hardware and Networking
Completed a Diploma in Hardware and Networking.
Microsoft
Microsoft Certified IT Professional, Information Technology
Completed Microsoft Certified IT Professional training (60 days).
Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
Salary expectations
Job categories
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