Ahmed Mohammed

Runs 6–8 week remote-work training programs in CRM, customer support and AI data skills, training 150 university graduates with a 96% tracked remote-work outcome rate.

Led lead follow-up operations for a lead management and customer acquisition company, re-engaging warm and unconverted leads by phone, SMS and email alongside AI-driven automation. Handled approximately 400 customer conversations per week with a 10% conversion rate, equal to roughly 40 new customers weekly.

Managed 6–10 client accounts for a lead-generation and cold-lead-reactivation provider, overseeing onboarding, communication, follow-ups and service delivery. Reactivated 100 dormant leads with a 35% response rate through structured, personalised follow-up.

Conducted high-volume outbound calls and consultative B2B outreach, discussing digital advertising solutions with prospective and existing clients. Identified client needs and pain points, handled questions and objections, and maintained professional relationships throughout the sales and support process.

Supported clients of a full-service digital marketing agency (Google Ads, Meta Ads, SEO, website and social media services), managing requests from enquiry through delivery with clear, proactive updates. Achieved an 85% client satisfaction rate and a 60% client retention rate.

Grade: Second Class Upper Division

Bachelor of Science in Information Technology with Second Class Upper Division from the National Open University of Nigeria, completed in 2024.

Professional Certification in Web Design & Technologies from HIIT.

Professional Certification in Computer Networking & Systems from NIIT.