Khalid Barazi
@khalidbarazi
Freelance translator with exceptional customer service expertise.
What I'm looking for
As a dedicated freelance translator and customer service professional, I have honed my skills in delivering exceptional support across diverse settings. My experience spans translating documents, audio, and video content, ensuring high accuracy and cultural relevance. I have worked with various industries, providing tailored solutions to meet client needs.
Throughout my career, I have excelled in customer service roles, where I effectively resolved issues and enhanced customer satisfaction. My background includes working as an Insurance Transfer Agent, where I educated clients on Medicare options, and as a customer service representative at Spinneys, where I managed complaints and ensured a high resolution rate. My commitment to excellence drives me to continuously improve and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Insurance Transfer Agent
T&M Solutions
Jan 2024 - Dec 2025 (1 year 11 months)
Contacted individuals to discuss their Medicare insurance benefits and assessed their needs. Educated clients on potential options to enhance their current coverage and connected them with licensed insurance agents for personalized plan selection and enrollment.
Freelance Translator
Self-Employed
Jan 2017 - Dec 2024 (7 years 11 months)
Translated a variety of texts, including novels, articles, and technical documents, from English to Arabic and vice versa. Ensured high accuracy and cultural relevance in translations to meet client specifications and deadlines.
English Tutor
Self-Employed
Jan 2018 - Dec 2024 (6 years 11 months)
Provided one-on-one tutoring in English language and literature to students of various ages and skill levels. Developed customized lesson plans and instructional materials to address individual student needs and learning goals, resulting in improved academic performance.
Customer Service
Spinneys
Jan 2019 - Dec 2020 (1 year 11 months)
Provided comprehensive customer support and resolved issues to ensure high customer satisfaction. Effectively handled customer complaints by actively listening, identifying issues, and implementing appropriate solutions, resulting in a high resolution rate.
Cashier
Spinneys
Jan 2018 - Dec 2019 (1 year 11 months)
Operated cash register and handled cash, credit, and debit transactions accurately and quickly. Maintained a high level of efficiency and precision in all financial transactions.
Hospitality Professional
Sheraton
Jan 2016 - Dec 2018 (2 years 11 months)
Efficiently delivered food and beverages, prepared and served a wide range of alcoholic and non-alcoholic beverages, and managed bar inventory. Coordinated and set up meeting rooms for business events, providing catering services and managing amenities.
Education
Degrees, certifications, and relevant coursework
Lebanese University - Faculty of Literature and Human Sciences
Bachelor of Arts, English Language and Literature
Activities and societies: Relevant Coursework: Translation Theory, Advanced English Syntax, Literary Translation, Cross-Cultural Communication.
Completed comprehensive studies in English linguistics, literature, and critical analysis. Gained strong skills in academic writing, text interpretation, and language structure. Explored a wide range of literary works from different periods and cultures, and examined their historical and theoretical contexts. Developed a solid foundation for language-focused professions such as translation, editin
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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