Ahmed Ibrahim

Led concurrent Decisioning Engine programs for private and semi-government financial institutions, owning portfolio prioritization and the full lifecycle from onboarding, requirements and solution design through deployment, go-live and stabilization.
• Established program governance covering stage gates, program-level RAID, cross-project dependencies, resource and capacity planning, delivery forec

Planned SAP implementations, integrations and business-process redesign across enterprise functions, automating critical workflows and saving approximately 150 hours per month in manual processing and reporting.
• Managed SAP and enterprise-data migration workstreams covering source-to-target mapping, ETL coordination, cleansing, validation, reconciliation, data quality, privacy controls, UAT and

Directed complex application-development, API-integration and data-exchange initiatives with regulators, government entities, healthcare authorities and public banks, ensuring compliance, security and operational alignment.
• Led an SAR 80 million ERP implementation across HRMS, finance and healthcare functions, covering process redesign, integration, data migration, testing cycles, cutover, user

• Delivered ERP, web, mobile, infrastructure and cloud solutions for government clients across full SDLC, technical implementation and operational-transition lifecycles.
• Planned cloud migration waves and deployments across AWS and Oracle Cloud Infrastructure, coordinating IaaS/PaaS/SaaS environments, landing-zone readiness, IAM, security reviews, cutover, rollback, disaster recovery and post-pro

• Directed end-to-end IT service delivery against SLAs and KPIs, reducing average incident-resolution time by 25% through process optimization, capacity planning and team development.
• Implemented ITIL 4-aligned service-level, incident, problem, change, configuration and continuity management, improving service performance by 20%.
• Integrated DevOps and CI/CD practices into release orchestration

Concurrent evening assignment alongside the primary full-time position.

Mobile App Development: Led the development and launch of a mobile app for event management, achieving over 100K downloads and enhancing user engagement by 50%.
Event Management Expertise: Coordinated IT infrastructure for high-profile events, ensuring zero downtime and seamless operations.
Team Leadership: Managed a team of

Network Infrastructure Optimization: Improved network uptime to 99.9%, ensuring uninterrupted service delivery.
IT Operations Leadership: Directed IT operations, reducing system downtime by 30% through proactive maintenance strategies.
Problem Management: Developed and implemented problem management protocols, cutting recurring issues by 40%.
System Uptime Optimization: Achieved record-high system

Led IT service-delivery and digital-solution initiatives across pharmacy operations, coordinating cross-functional teams, external software providers and business stakeholders.

Prepared business cases, project charters, budgets, delivery plans and vendor evaluations for strategic technology initiatives.

Managed requirements, risks, schedules, suppliers and executive reporting from project init