Open to opportunities

Ahmed Gomaa

@ahmedgomaa3

Message

I build forex partner networks, open new markets, and grow commercial revenue.

Egypt

Message

What I'm looking for

I'm looking to lead commercial, business development, sales, or contact center operations where I can open markets, build partner networks, improve conversion and retention, and drive measurable revenue growth across regions.

I've opened new forex markets and built partner networks across MENA, Africa, and APAC. At FXTM, I launched Somalia from zero and generated $2–3M in first-year revenue while managing 400+ IBs and partners contributing €600K in monthly revenue.

I've led commercial, sales, client support, and contact center operations at Rock-West, Doo Prime, Lite Finance, Think Markets, ICM Capital, and EDS. I grow client portfolios, improve conversion through coaching and CRM optimization, and lead multi-regional teams using KPI frameworks, workflow improvements, and operational discipline.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Manager

Current

Rock-West

Oct 2025 - Present (11 months)

Providing strategic leadership and operational oversight for Rock-West's global contact center across multiple regions. Overseeing multi-regional teams to achieve exceptional conversion, retention, and service results.

Contact Center Workflow Optimization Process Automation

Call Center Manager

Confidential Forex Broker

Mar 2025 - Oct 2025 (7 months)

Led and managed a telesales conversion team to achieve targets and KPIs for a retail forex brokerage. Monitored team performance and coached agents to improve call quality, communication, and close rates.

Telesales Team Management Coaching KPI Tracking Process Improvement

Sales Manager

Doo Prime

Apr 2024 - Feb 2025 (10 months)

Oversaw and led a dynamic sales team, ensuring attainment of targets and business growth objectives. Developed and implemented strategic sales plans to expand company market presence across MENA.

Sales Management Strategic Planning Market Research Business Development

VP Business Development

Lite Finance

Jun 2022 - Nov 2023 (1 year 5 months)

Spearheaded business expansion initiatives and cultivated strategic partnerships to enhance market reach. Provided leadership to the business development team, ensuring alignment with organizational objectives.

Business Development Strategic Partnerships Leadership Market Expansion

Business Development Manager

FXTM – Forex Time

Jan 2018 - Dec 2021 (3 years 11 months)

Managed 400+ IBs and partners across MENA & Africa, generating €600K in monthly revenue. Pioneered the Somalia market from zero, delivering $2–3M in Year 1 revenue.

IB Management Partners Market Entry Strategic Partnerships Revenue Growth

Regional Business Development Manager

Easy Markets

Jan 2021 - Jul 2021 (6 months)

Identified and pursued new business opportunities, fostering key client relationships across the region. Developed and executed business development strategies aligned with organizational growth objectives.

Business Development Client Relationships Event Organization Payment Solutions

Client Support Manager

Think Markets

Jan 2016 - Dec 2018 (2 years 11 months)

Grew active KSA client base from 40 to 150 clients (275% growth), building one of the firm's strongest regional books. Provided expert guidance on FX and cryptocurrency platforms, ensuring clients made informed investment decisions.

client support FX Cryptocurrency Upselling

Business Development Manager

ICM Capital

Jan 2013 - Dec 2016 (3 years 11 months)

Grew client and IB portfolio from 100 to 250 (150% growth) over 3 years. Led BD initiatives through strategic networking, deal closing, and targeted market expansion.

Business Development Networking Deal Closing Market Expansion Team Leadership

Introducing Broker

Independent

Jan 2011 - Dec 2013 (2 years 11 months)

Built and managed forex communities and marketing campaigns across social media platforms. Conducted market research and developed client acquisition strategies for retail forex traders.

Forex Community Management Social Media Marketing Market Research Client Acquisition

Corporate Account Manager

EDS

Jan 2009 - Dec 2011 (2 years 11 months)

Identified B2B sales opportunities and developed tailored solutions to meet client needs. Prospected new corporate clients and analyzed sales trends to drive measurable business growth.

B2B Sales Sales Prospecting Solution Development Sales Analysis