Looking for a job

AHMED ELDWAIK

@ahmedeldwaik

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I drive P2P, OTC, KOL, and user-growth programs for crypto platforms.

Egypt

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What I'm looking for

I'm looking to lead P2P, OTC, partnerships, campaigns, or user-growth initiatives in crypto, using merchant onboarding, KOL management, compliance awareness, market analysis, and operational leadership to grow trading activity.

I've driven P2P, OTC, KOL, and user-acquisition growth across BitMart, Gate, Bitget, Bybit, and Binance. At BitMart, I generated $49M+ in monthly futures trading volume across CIS and MENA while onboarding 60 KOLs monthly.

At Gate and Bitget, I onboarded merchants, supported OTC networks processing up to $141M in average monthly volume, and launched localized promotions and trading competitions. I combine campaign analysis, competitor research, regulatory monitoring, and partner management to grow liquidity, engagement, and conversion.

My background also includes P2P investigations, KYC and fraud-review work, and leading a 25-person Binance customer service team handling 10,000+ monthly cases. I improved first response time by 30%, productivity by 20%, and maintained 95%+ CSAT.

Experience

Work history, roles, and key accomplishments

KOL Business Development Manager

Bitmart

May 2026 - Aug 2026 (3 months)

Drove $49M+ in monthly futures trading volume across the CIS/MENA region. Managed partnerships with global KOLs, influencers, and crypto communities, onboarding 60 KOLs per month.

KOL Management Influencer Marketing Affiliate Marketing Campaign Management Partnership Management Cryptocurrency Futures Trading Spot Trading ROI Analysis Conversion Rate Optimization

OTC/P2P Business Development Manager

Gate

Aug 2025 - Feb 2026 (6 months)

Onboarded 80+ merchants per month across the MENA region and supported an OTC network processing approximately $37M in average monthly transaction volume. Managed end-to-end onboarding and designed KOL marketing campaigns.

Merchant Onboarding OTC P2P KOL Marketing Campaign Management Compliance User Engagement Brand Awareness Localization Promotion

P2P Regional BD & Operations Manager

Bitget

May 2025 - Aug 2025 (3 months)

Onboarded and managed 400+ P2P merchants across MEA, strengthening local liquidity and trading activity. Supported an OTC network processing approximately $141M in average monthly transaction volume.

P2P OTC Merchant Management Market Research Competitive Analysis Marketing And Promotions Regulatory Compliance Podcasting Community Management

P2P Appealing Specialist

Bybit

Aug 2024 - Mar 2025 (7 months)

Reviewed bank transactions and disputes worldwide for cancelled and completed orders between users via chat, suspending or reactivating accounts as needed. Collaborated with cross-functional teams to refine KYC protocols.

Dispute Resolution KYC Fraud Investigation Chargebacks Transaction Monitoring Cross Functional Collaboration Regulatory Compliance

P2P Investigator Specialist

Binance

Apr 2024 - Jul 2024 (3 months)

Investigated trading activity between users, applying suspensions and blacklisting to keep the marketplace safe from fraud. Worked cross-functionally to strengthen KYC protocols against evolving fraud and regulatory trends.

Fraud Investigation KYC AML Transaction Monitoring Risk Assessment Suspicious Activity Reports

Customer Service Team Leader

Binance France

Aug 2022 - Mar 2024 (1 year 7 months)

Led a team of 25 customer service agents handling 10,000+ customer cases monthly across crypto products and services. Reduced average first response time by 30% and achieved 95%+ CSAT.

Team Leadership Customer Service Performance Management Coaching KPI Monitoring Reporting Analytics Workforce Management

Customer Service Representative

Binance

Dec 2021 - Aug 2022 (8 months)

Achieved 100% CSAT for 3 consecutive months, the first representative on the team to reach a perfect score for three consecutive months. Handled customer requests via chat, providing accurate information on accounts, transactions, and crypto products.

Customer Support Live Chat Cryptocurrency Fiat Deposits Withdrawals Mining Security NFT Technical Issue Resolution

Corporate Client Services

Siparadigm

Sep 2020 - May 2021 (8 months)

Responded to client and doctor queries via calls and email. Scheduled order pickups and deliveries between the company and hospitals via FedEx.

Client Communication Email Support Phone Support Scheduling Logistics

Quality Assurance Specialist

Uber EMEA

Jul 2018 - Jun 2020 (1 year 11 months)

Monitored quality reviews of customer support interactions and led projects to improve support quality, site calibration, and BPO calibration. Ran weekly coaching sessions and created quality assessments for promotions.

Quality Assurance Customer Support Coaching Training Calibration Assessment Design Project Management

Key Account Manager

Uber Eats EMEA

Nov 2017 - Jun 2018 (7 months)

Owned relationships with Uber Eats restaurant partners, developing, growing, and supporting accounts. Provided operational guidance to help restaurants grow their business and understand the impact of their Uber Eats usage.

Account Management Relationship Management Operational Guidance Business Growth Customer Support