Ahmed Faiz
@ahmedfaiz
I audit customer service quality and improve service processes for telecom customers.
IraqWhat I'm looking for
I've worked at Asia Cell Center in customer service and quality auditing, evaluating service personnel and following up on customer service employees' work.
I support service quality by auditing performance, setting processes for offers and services, and applying strong customer-needs selling, presentation, and communication skills. I also work with Microsoft Office, AutoCAD, SAP, and Photoshop, and communicate in Kurdish, Arabic, and English.
Experience
Work history, roles, and key accomplishments
Quality Auditor
Asia Cell Center
Oct 2018 - Dec 2020 (2 years 2 months)
Audited quality of customer service personnel and followed up on their work to ensure compliance with standards.
Customer Service Section
Asia Cell Center
Jan 2017 - Dec 2018 (1 year 11 months)
Provided customer service support at Asia Cell Center, handling customer needs and ensuring service quality.
Education
Degrees, certifications, and relevant coursework
Management and Economy
Bachelor's Degree, Accounting
2015 - 2016
Graduated with a degree in Accounting from the College of Management and Economy in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IraqAuthorized to work in
Job categories
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