Open to opportunities

Israa Abbas

@israaabbas

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Experienced project manager skilled in ERP systems and team leadership.

Iraq

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What I'm looking for

I am seeking a dynamic role that fosters growth, collaboration, and innovation, where I can leverage my project management skills and contribute to impactful projects.

I am a dedicated professional with a BSc in Telecommunication Network Engineering and extensive experience in project management and team leadership. My journey has equipped me with a strong foundation in implementing and managing Odoo ERP systems, where I have successfully led teams to achieve project goals efficiently. My proactive approach and strong sense of integrity have allowed me to thrive in diverse environments, collaborating effectively with various stakeholders.

Throughout my career, I have honed my skills in Agile practices and Scrum methodologies, ensuring timely project delivery and high-quality outcomes. My leadership experience spans roles such as Assistant Director and Quality Control Manager, where I have developed and implemented strategic plans, managed budgets, and supervised daily operations. I am passionate about fostering a positive team culture and driving growth through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Scrum Master / Project Manager / Coordinator

Smart Business Technology

Nov 2024 - Present (8 months)

Supervised the implementation of software projects, particularly ERP systems using Odoo, acting as Scrum Master and Project Manager. Led a team of implementers and developers, facilitating sprint meetings and monitoring project progress. Coordinated with clients and stakeholders to ensure satisfaction, addressed obstacles, and provided post-delivery technical support and system stability.

Scrum Master Project Management ERP Systems Odoo Agile Methodologies Team Leadership Technical Support Issue Tracking Sprint Planning

Team Leader - Customer Care Department

Fiber X IQ Information Technology and Internet Service Provi

Jan 2024 - Present (1 year 6 months)

Led and supervised the customer care support team, ensuring high-quality service and timely resolution of customer issues. Monitored key performance indicators, coached team members on best practices, and collaborated with other departments to streamline support processes. Implemented strategies to enhance response times, improve customer satisfaction, and boost overall service performance.

Team Leadership Customer Service Performance Monitoring Process Improvement Communication Problem Solving KPI Tracking

Inbound Call Center - Technical Support Specialist

Hala FTTH Optical Cable Internet Services Company

Jan 2024 - Present (1 year 6 months)

Provided prompt technical support to customers, resolving service-related inquiries and troubleshooting issues with network specifications and equipment. Assisted with network troubleshooting, error analysis, and hardware repair, ensuring customer satisfaction and adherence to service level agreements. Documented issues, escalated unresolved cases, and provided accurate feedback to clients on case

Technical Support Customer Service Documentation SAS Ameyo

Outbound Call Center Tele Sales Specialist

Hala FTTH Optical Cable Internet Services Company

Jan 2023 - Present (2 years 6 months)

Contacted potential and existing customers to inform them about products and services, utilizing scripts to understand requirements and close sales. Managed customer inquiries, processed orders accurately, and handled grievances to maintain company reputation. Consistently met sales quotas and facilitated future sales by maintaining detailed records of calls and transactions.

Customer Service Sales Quota CRM Communication Negotiation Order Processing Data Entry

Director

Al-alpha Medical Scientific Bureau

Jan 2022 - Present (3 years 6 months)

Directed overall operations and strategic initiatives for the medical scientific bureau. Oversaw team performance and business development efforts.

Leadership Strategic Planning Operations Management Team Management Business Development Communication Problem Solving

Quality Control Manager

Jummar Pharma Scientific Bureau

Jan 2021 - Present (4 years 6 months)

Managed and oversaw quality control processes within the scientific bureau. Ensured adherence to industry standards and internal policies.

Quality Control Quality Assurance Process Management Compliance Data Analysis Problem Solving Reporting

Teacher

Darbani Institute for Training, Development and Remedial Les

Jan 2020 - Present (5 years 6 months)

Delivered educational instruction and remedial lessons to students. Focused on enhancing learning and development outcomes.

Teaching Education Curriculum Development Communication Problem Solving Microsoft Office

Website Trainer

Unimart Academy Global for Training and Development

Jan 2019 - Present (6 years 6 months)

Provided training on website development and related technologies. Developed and delivered educational content to students.

Education Communication Curriculum Development HTML CSS Python Java

Assistant Director

Biotea Italian Medical Company

Jan 2016 - Present (9 years 6 months)

Assisted in developing and implementing departmental plans and goals. Coordinated and supervised daily operations, ensuring compliance with regulations and internal policies. Undertook staffing responsibilities, assisted in budgeting, and maintained event scheduling.

Planning Goal Setting Operations Management Compliance Staffing Budgeting Scheduling Reporting

Education

Degrees, certifications, and relevant coursework

Mansour University

BSc. Telecommunication Network Engineering, Telecommunication Network Engineering

Completed a Bachelor of Science in Telecommunication Network Engineering. This program provided a strong foundation in network systems and telecommunications.