At Asiacell, I handled customer inquiries and follow-ups through social media and WhatsApp, and coordinated escalations with relevant teams. I also monitored AI assistant responses, reported inaccurate answers, and contributed to communication scripts and knowledge guidance.
Across seven onboarding and job-shadowing support rounds, I provided hands-on coaching to approximately 20–25 new employees. As a Customer Service Representative, I resolved inquiries, complaints, and service requests, and documented interactions in CRM.
At GDSC Al-Iraqia University, I created educational posts on AI, programming, and data analysis and helped coordinate an educational content collaboration with Daw Alfada. At Nawa Community, I collected team feedback and supported coordination and community engagement.
