Open to opportunities

Sarok Lawa

@saroklawa

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Experienced warehouse operations professional with strong customer service skills.

Iraq

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced and reliable professional with a strong background in warehouse operations, back-office support, and customer service. My expertise lies in inventory handling, administrative tasks, and efficiently resolving customer issues. I am committed to accuracy, teamwork, and delivering high-quality service, making me a valuable asset to any organization.

Currently, I work as a Warehouse Executive at Aujan Coca-Cola Beverages Company, where I manage daily warehouse operations, maintain accurate inventory, and ensure compliance with health and safety regulations. My role involves supervising and training staff, streamlining processes, and collaborating with logistics to optimize supply chain efficiency. I have also gained experience as a Back Office Specialist at First Iraqi Bank, where I ensured timely processing of transactions and maintained customer records.

In addition to my professional experience, I am actively engaged in continuous learning, currently enrolled in a Human Resource course on Coursera. I am a fast learner, adaptable to new tasks, and dedicated to fostering a culture of excellence in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Executive

Current

Aujan Coca-Cola Beverages Company

Feb 2024 - Present (1 year 6 months)

Managed daily warehouse operations, including receiving, storage, and distribution. Maintained accurate inventory using Stock Master and regular cycle counts, coordinating with purchasing for timely stock replenishment.

Warehouse operations Inventory Management Stock Master Cycle Counts Logistics Coordination

Store Assistant

Talabat Mart

Jan 2022 - Jan 2024 (2 years)

Supervised store employees and team leads, managing incoming and outgoing stock. Performed inventory tasks, collaborated with various departments, and maintained storage organization.

Inventory Management Team Leadership Stock Control Scheduling

Call Center Agent (Dispatcher)

HIGH PERFORMANCE (Talabat)

May 2023 - Oct 2023 (5 months)

Addressed inquiries and resolved issues promptly, ensuring follow-up and resolution of consumer requests, including order delivery. Streamlined processes using computer applications and applied persuasive techniques to promote satisfaction.

Customer Service Call Center Operations Dispatching Problem Solving Communication

Warehouse Assistant

Mared Al Iraqya

Oct 2020 - Nov 2021 (1 year 1 month)

Oversaw warehouse operations, including receiving, counting, and storing stock items. Maintained cleanliness and orderliness, managed inventory, and ensured quality control.

Warehouse operations Inventory Management Quality Control Logistics Database Management

Back Office Specialist

First Iraqi Bank

Jan 2024 - Present (1 year 7 months)

Accurately input and maintained customer information and transaction records in bank systems. Verified customer documentation and ensured compliance with regulatory standards.

Data Entry Documentation Compliance Administrative Support

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

2018 - 2018

Completed high school education in 2018, gaining foundational knowledge across various subjects. This period focused on general studies, preparing for further academic or professional pursuits.