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Rawan Ali

@rawanali2

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Jr. QA/QC Engineer at Iraq Sky, testing web systems and documenting defects through retesting and regression.

Iraq

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What I'm looking for

I’m focused on Software Quality Assurance and Test Automation, and I’m currently expanding my practical API testing skills using Postman.

At Iraq Sky, I review business and system requirements and turn them into test scenarios and test cases for web-based systems. I perform functional and UI testing across staging and production environments.

I document defects with reproduction steps, expected and actual results, and supporting evidence, then retest fixes and run regression tests. I also validate workflows, field rules, permissions, and system behavior.

Earlier at Iraq Sky, I supported higher-education digital systems and worked on an internal System Analyst assignment, gathering requirements and documenting workflows. For my graduation project at Al-Iraqia University, I developed a face-sketch recognition system using SIFT, LBP, and a linear SVM, achieving 87.5% accuracy on a public dataset.

Experience

Work history, roles, and key accomplishments

Current

Jr. QA/QC Engineer

Current

Iraq Sky

Aug 2026 - Present (2 months)

Review business and system requirements to identify test conditions and expected behavior. Design and execute test scenarios and cases, perform functional and UI testing, and document defects with clear steps and evidence.

IT Support Specialist – Front Office

Iraq Sky

Jan 2026 - Aug 2026 (7 months)

Provided front-line technical support for users of higher-education digital systems. Managed incidents and service requests, coordinated with technical teams, and developed a centralized knowledge base for recurring issues.

Technical Support Incident Management Ticketing Systems Troubleshooting Knowledge Base Management Stakeholder Communication Process Improvement

System Analyst (Internal Assignment)

Iraq Sky

Mar 2026 - Jun 2026 (3 months)

Gathered and analyzed business requirements for government digital transformation projects. Prepared functional and non-functional requirements documentation and designed workflow diagrams to model business processes.

Requirements Analysis Functional Requirements Non Functional Requirements Workflow Design Business Process Modeling Documentation Stakeholder Collaboration

IT Support Specialist – Back Office

Iraq Sky

Nov 2025 - Feb 2026 (3 months)

Provided back-office technical support for Ministry of Higher Education digital systems. Investigated and documented user-reported issues, managed support tickets, and prepared reports on problems and resolutions.

Technical Support Ticketing Systems Troubleshooting Documentation Reporting Follow up

Education

Degrees, certifications, and relevant coursework

Coursera

Quality Improvement and Management, Quality Improvement and Management

Completed Quality Improvement and Management on Coursera in 2026.

Coursera

API Testing a Real Web Application via Postman, API Testing

Completed API Testing a Real Web Application via Postman on Coursera in 2026.

Google Career Certificates (Coursera)

Leadership and Influencing Skills, Leadership and Influencing Skills

Completed Leadership and Influencing Skills from Google Career Certificates on Coursera in 2026.

Coursera

Introduction to System Analysis, System Analysis

Completed Introduction to System Analysis on Coursera in 2026.

Coursera

Customer Service, Customer Service

Completed Customer Service on Coursera in 2026.

Cisco Networking Academy

Python Essentials 1, Python

Completed Python Essentials 1 from Cisco Networking Academy in 2025.

Cisco Networking Academy

Introduction to Modern AI, Artificial Intelligence

Completed Introduction to Modern AI from Cisco Networking Academy in 2025.

Cisco Networking Academy

HTML Essentials, Web Development

Completed HTML Essentials from Cisco Networking Academy in 2025.

Al-Iraqia University

Bachelor's Degree, Computer Engineering

2022 - 2025

Grade: Good

Activities and societies: Graduation project: Local Features-Based Face Sketch Recognition Approach, using SIFT and LBP feature extraction and SVM classifier, achieving 87.5% accuracy.

Bachelor's degree in Computer Engineering from Al-Iraqia University, completed in 2025 with a grade of Good.