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Ahmed Awad

@ahmedawad2

Tour Operator at Real Egypt Tours, handling provider and Dahabiya accounts and preparing service quotes.

Egypt
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At Real Egypt Tours, I handle accounts for service providers, including tour guides, drivers, restaurants, and Dahabiya boats. I also prepare expenditure reports, close monthly accounts, and prepare quotes for optional services when requested.

Previously, I supported Vodafone Egypt customers with product and service information, billing inquiries, and troubleshooting. At Etisalat Misr, I was the first in my area to sell a postpaid line.

Experience

Work history, roles, and key accomplishments

Real Egypt Tours (Samir Abbass) logoRA
Current

Tour Operator

Real Egypt Tours (Samir Abbass)

Sep 2023 - Present (3 years 2 months)

1. Handling the account of the services providers (Tour Guides - Driver's - Restaurants - Etc).

2. Handling the account of the Dahabiya/s.

3. Filling the expenditures reports and sheets.

4. Close the monthly accounts.

5. Preparing quotes for optional services when requested.

6. Any other Executive Assistant tasks assigned by the CEO or the head of the Operation.

Vodafone logoVO

sales and customer service

Jul 2018 - Dec 2022 (4 years 5 months)

- provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
- Providing guidance in areas of professional matters as requested or needed. -
- Prioritizing and achieving multiple tasks
. - Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.

Etisalat Misr logoEM

Senior Sales Agent

Etisalat Misr

Jan 2016 - Jul 2018 (2 years 6 months)

 Greeting customers.
 Ensure sufficient knowledge of all products offered & their features.
 Establish rapport to make favorable impression by interacting with clients in a decent manner to build customer loyalty.
 Handling customer’s complaints & Inquiries providing solutions to their problems.
 Seek information to understand customer needs.
 Present products which meet customer needs.
my

Mövenpick Hotels & Resorts logoMR

Receptionist

Mövenpick Hotels & Resorts

Sep 2014 - Mar 2015 (6 months)

Trained in reservation, front office operations, and customer interaction. Received multiple commendation emails for outstanding guest service.

EH

Medical Receptionist

 El Helal El Ahmer Hospital

Jan 2015 - Jan 2015 (0 months)

 Receives, greets and assists patients and visitors in and around the Hospital.
 Answers telephones, provides information and directions.
 Assists patients and visitors with wheelchair related transportation needs.
 Preparing medical reports, patient histories, operative notes, manuscripts, and correspondence.

Sonesta Hotels logoSH

waiter

Jul 2013 - Dec 2013 (5 months)

 Greet customers and present menu and Provide excellent customer services that promote satisfaction.
 Arrange table settings and maintain tables clean and tidy.
 Deliver checks and collect payment.

IC

Data Entry

Informatic Ware CO

Mar 2010 - Mar 2011 (1 year)

entering data for people who applying for supplying foods

Education

Degrees, certifications, and relevant coursework

Assiut University logoAU

Assiut University

Master of Business Administration, Business Administration and Management, General

In Progress

AU

Aswan University

Fundamentals of digital transformation

Aug 2026 · Expires Jul 2031

MA

M3aarf منصة معارف

First aid course

Jun 2025

DE

Diploma in Education

Special Education and Teaching

2014 - 2015

i Studyin the Diploma some Educational Sciences, which will help me in teaching and dealing with students such as roads and dampers requires guidance and counseling and psychological problems of Education and Educational Psychology and Developmental Psychology and Philosophy

Aswan University logoAU

Aswan University

English Language and Literature, General

2009 - 2013

In college we studied the English literature such as drama, novel and poetry also we are studying the English civilization since the sixteenth century to twentieth century.We also are studying in college to learn phonetics Asseat conversation as we study translation and critical reading skills and the american Literature

ED

edX

Transforming Our World: Achieving the Sustainable Development Goals

May 2025

ME

MINISTRY OF TOURISM IN EGYPT

Experience Certification

ME

Ministry of telecommunication of egypt

ICDL

YS

YAT Software

professional Diploma in Photoshop

MR

Mövenpick Hotels & Resorts

 Experience Certification

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