@rodainamohamedkhalil
Customer service agent supporting Talabat customers across Egypt and Gulf countries by phone and chat.
EgyptAt Octopus, I supported Talabat customers across Egypt, Bahrain, the United Arab Emirates, Kuwait, and Saudi Arabia. I handled inquiries, complaints, and order-related issues by phone and chat, communicating primarily in English with Gulf customers.
I also worked as a Chief assistant at four seasons hotel Alexandria and as a call center employee at “snob,” a travel agency. My experience includes data entry, verifying records, maintaining digital files, and generating routine reports.
Work history, roles, and key accomplishments
Served as Chief Assistant at Four Seasons Hotel Alexandria, supporting daily hotel operations and guest services.
Snob Travel Agency
Worked as a call center agent at a travel agency, handling customer inquiries and bookings.
Octopus
Inputted, updated, and verified large volumes of data into company databases with high accuracy and attention to detail.
Octopus
Provided customer support for Talabat clients across multiple Gulf countries, handling inquiries, complaints, and order issues via phone and chat.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Tourism and Hotel Management
Grade: B+
Graduated from the Faculty of Tourism and Hotel Management in 2024 with a B+ grade.
Certificate, Customer Service, Employment Skills, Marketing
2022 - 2022
Completed customer service, employment skills, and marketing professional courses in 2022.
Training, Amadeus System
Trained in Amadeus System Levels 1 and 2.
Software and tools used professionally
EgyptYou can contact Rodaina mohamed and 600K+ other talented remote workers on Himalayas.
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