Ahmed Ali

Oversee operational quality for 100+ hotels across Canada and the U.S., conducting evaluations, delivering action plans, and training department heads to improve brand compliance and guest satisfaction.

Directed operations for a 700+ room property, managing front office, housekeeping, engineering and guest services while driving service culture and labor efficiencies in a unionized environment.

Led Rooms Division including front desk and housekeeping at a luxury property, implementing SOPs and training to align operations with Forbes/LQA standards and improve guest experience.

Oversaw Fairmont Gold luxury operations focusing on VIP experiences and service excellence, achieving top-tier guest satisfaction scores.

Supervised daily front desk and guest service operations, ensuring consistent delivery of brand standards and efficient guest resolution.

Delivered daily guest services in line with IHG standards, handling check-in/out, guest requests, and contributing to operational consistency.

Completed F&B and Front Office training at Ritz-Carlton Sharm El Sheikh to gain hands-on experience in luxury hotel operations.

Completed F&B training at Four Seasons Hotel Cairo at Nile Plaza to develop food and beverage operational skills.

Completed a Diploma in Business Administration at St. Clair College in Windsor, ON, focusing on practical business and administrative skills for hospitality operations.

Earned a Bachelor’s degree in Hotel Management from Helwan University with emphasis on hospitality operations and guest services.