O Tomori

Provided tailored, high-quality experiences for VIP and high-net-worth clients, ensuring satisfaction and repeat business. Curated and hosted personalized tours featuring Las Vegas’ top luxury destinations, including fine dining, premium entertainment, and exclusive events. Consistently exceeded guest expectations, contributing to a 5-star review rating.

Collaborated with Senior Hotel Operations Management to implement strategic initiatives for a +4,000 unit property. Demonstrated adaptability through crisis management, guest feedback responses, and technology integration. Analyzed various metrics including customer satisfaction and occupancy rates to maximize productivity and revenue.

Maintained ownership of inventory and rate issues, notifying supervisors of potential problems. Managed housing needs for groups, including building multiple property blocks and rates in Passkey, Amadeus, and property management systems. Executed timely communication with group contacts and sales managers, providing expedient guest resolution.

Created and negotiated contracts for group reservation rentals to generate revenue for a resort property. Implemented team-building initiatives to enhance wellness and workplace morale. Administered time-sensitive correspondences to maintain efficient departmental operations.

Reviewed videos, posts, comments, and live streaming content according to social network policies and workflows. Added accurate metadata/tags to content items and escalated potential risks to relevant teams. Drafted activity reports and made suggestions for improving efficiency.

Assumed duties of the regular classroom paraprofessional in accordance with school rules. Implemented existing lesson plans and instructional support activities under the direction of the supervising teacher. Maintained classroom control to foster a safe, positive environment for all students and staff.

Coordinated the execution of operations for large-scale live music events. Established partnerships with local businesses to produce marketing events, raising local brand awareness. Operated an audio editing program to produce broadcasts to thousands of listeners.

Activities and societies: sports team captain, fraternity elected board member, greek council treasurer, on-air personality for college radio station, member of college spring festival planning committee

Obtained a Bachelor of Science degree in Professional Communications. This program provided a strong foundation in various aspects of communication.

Activities and societies: 2023 NHLF scholarship recipient, NHLA emerging leaders mentee, Certified Guest Service Professional (American Hotel & Lodging Foundation)

Completed an Executive Diploma in Hospitality Operations. This program focused on advanced hospitality management principles and practices.