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Partner Success Manager at TTEC optimizing Google Ads campaigns and growing travel partnerships.

Poland

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At TTEC, I manage partner accounts, conduct performance reviews, and provide guidance to support client retention and campaign growth.

I also create and optimize Google Ads campaigns, analyze performance metrics, and share reports to inform ROI and future strategy. I communicate the value of travel-focused products and services to support client adoption.

At Cognizant, I designed onboarding and training programs and led delivery of a program that achieved a 100% certification rate across cohorts. I also supported quality assurance, knowledge management, and agent performance processes.

As a Marketing Assistant Intern at Dexma, I managed digital content distribution and tracked leads in HubSpot CRM. I also translated marketing materials between English, Spanish, and French.

Experience

Work history, roles, and key accomplishments

Current

Partner Success Manager

Current

TTEC

Oct 2024 - Present (2 years)

Drive client retention and campaign growth by managing key partner accounts, conducting strategic performance reviews, and providing tailored guidance. Create, optimize, and monitor Google Ads campaigns, implementing best practices and generating performance reports.

Customer Relationship Management Partner Success Google Ads Campaign Management performance reporting Data Analysis ROI Optimization

Senior Training Specialist

Cognizant

Jul 2022 - Sep 2024 (2 years 2 months)

Designed and delivered end-to-end onboarding and training programs for new joiners, achieving a 100% certification rate across all cohorts. Conducted performance feedback sessions and facilitated specialized training on soft skills, ITIL frameworks, and career development.

Training Delivery Onboarding Program Development Performance Feedback Quality Assurance Knowledge Management ITIL Soft Skills Cross Cultural Communication

Senior Process Executive

Cognizant

Mar 2021 - Jun 2022 (1 year 3 months)

Analyzed digital content to identify non-compliance issues and flagged policy violations in a timely and accurate manner.

content analysis Compliance Policy Enforcement Attention To Detail

Marketing Assistant Intern

Dexma

Jun 2019 - Dec 2019 (6 months)

Created and managed digital content distribution across WordPress and social media platforms. Tracked end-user leads and managed pipeline data in HubSpot CRM, and translated marketing materials between English, Spanish, and French.

WordPress Social Media Management HubSpot Lead Tracking Translation Content Distribution