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Ahmed AbdelAzim

@ahmedabdelazim

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Highly analytical Data Analyst skilled in data visualization and insights.

Egypt

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What I'm looking for

I am looking for a dynamic organization that values data-driven decision-making and offers opportunities for professional growth.

I am a highly analytical and detail-oriented Data Analyst with a strong foundation in data visualization, statistical analysis, and process optimization. My expertise lies in utilizing tools such as SQL, Power BI, and Python to uncover meaningful insights that drive data-informed decisions and support business growth. I am passionate about transforming complex datasets into strategic opportunities, streamlining operations, and delivering impactful solutions that enhance performance and efficiency.

In my current role at Linrco, I have successfully extracted actionable insights from complex datasets, designed comprehensive dashboards, and partnered with cross-functional teams to optimize data workflows. My previous experience as a Business Operation Analyst at Dsquares allowed me to manage and optimize loyalty programs, leading to a significant increase in customer engagement. I pride myself on my ability to communicate technical insights clearly to stakeholders, ensuring that data-driven strategies align with business objectives.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Linrco

Aug 2024 - Present (10 months)

Analyzed complex datasets using SQL, DAX, and Power Query to uncover meaningful insights, enhancing decision-making processes and driving operational efficiency. Designed and developed comprehensive dashboards and detailed reports using Power BI, Tableau, DAX, and Power Query, enabling real-time monitoring of key performance indicators (KPIs).

SQL DAX Power Query Power BI Tableau Statistical Analysis Data Validation

Business Operation Analyst

Dsquares

Dec 2021 - Mar 2023 (1 year 3 months)

Conducted comprehensive data analysis using Spreadsheets, Power BI, and SQL, leading to actionable insights that improved decision-making processes. Managed and optimized loyalty programs, offers, and campaigns across various sectors, resulting in a 15% increase in customer engagement.

Spreadsheets Power BI SQL Loyalty Programs Project Management

Seller Support and Logistics Specialist

Noon UAE

Jun 2020 - Dec 2021 (1 year 6 months)

Managed order processing and fleet logistics to ensure timely delivery, achieving a 98% on-time delivery rate. Handled sellers' complaints and coordinated with logistics teams to optimize operations, improving overall customer satisfaction.

Logistics Order Processing Customer Service Process Optimization

Backoffice and Email Support

Careem

Jan 2019 - Apr 2020 (1 year 3 months)

Handled customer complaints and escalation emails, coordinating with various departments to resolve issues and provide timely feedback. Streamlined the email support process, which improved response time by 25%.

Customer Support Email Support Process Improvement

Social Media Moderator

Uber

Apr 2018 - Jan 2019 (9 months)

Managed customer inquiries across social media channels including Facebook, Instagram, and Twitter. Moderated social media campaigns, ensuring alignment with brand standards and engagement goals while monitoring user comments and private messages.

Social Media Management Customer Service Content Moderation Campaign Management

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor of Arts, Geography

Studied Geography at Helwan University, completing the program in 2017.

Cairo University

General Education Studies Diploma, General Education Studies

Completed a General Education Studies Diploma at Cairo University's Faculty of Graduate Studies of Education in 2019.

Information Technology Institute (ITI), MCIT

Intensive Short-term Diploma, GIS (Geographic Information System)

Activities and societies: Main Courses: GIS Analysis, Remote Sensing, Programming, GIS Web Development

Completed an Intensive Short-term Diploma in GIS (Geographic Information System) at the Information Technology Institute (ITI), MCIT in 2021. Main courses included GIS Analysis, Remote Sensing, Programming, and GIS Web Development.