Ahmad Khan

I am an IT Support Engineer with over three years of experience in managing enterprise-level IT infrastructure and resolving complex technical issues. My journey in the IT field has been marked by a commitment to improving user satisfaction and maintaining high uptime across various operational units. At Reliance Weaving Mill, I have successfully resolved over 200 technical issues monthly, achieving a remarkable 90% reduction in downtime. My role involves overseeing IT infrastructure for more than 300 users, ensuring that all systems run smoothly and efficiently.

One of my significant achievements includes leading the full deployment of IT infrastructure and an on-site data center at Reliance Weaving Mill, which I completed 15% ahead of schedule. This project not only enhanced communication efficiency through the configuration of PABX and Avaya IP Phones but also reduced network complaints by 95%. I take pride in my ability to manage large-scale IT assets with precision, having maintained an inventory of over 250 IT devices with zero errors.