Ahmad Alokozai

Serve as a senior escalation engineer for enterprise network-connected voice, video, and collaboration services. Administer and maintain Cisco UC platforms and troubleshoot Layer 2/3 dependencies affecting voice services.

Led engineering and operational support for enterprise Unified Communications services and the LAN/WAN, DNS, DHCP, QoS, firewall, and routing dependencies required for reliable voice and video. Configured and supported Cisco UC platforms and Microsoft Teams Direct Routing.

Supported modernization of enterprise voice and network infrastructure, replacing legacy communications platforms while maintaining service continuity during migration and cutover activities. Troubleshot IP connectivity, routing, VLAN, QoS, endpoint registration, gateway, and call-routing issues.

Engineered and supported distributed voice, video, and IP network services across multiple geographic locations and remote sites. Configured and troubleshot Cisco collaboration platforms, voice gateways, SIP connectivity, IP addressing, VLANs, routing, QoS, and network reachability.

Led voice, video, and network modernization activities, including technical design, deployment planning, redundancy, disaster recovery, and service transition. Coordinated switch, routing, WAN, firewall, and IP-service dependencies for successful voice and video deployments.

Supported enterprise voice, video, and network-connected collaboration services for more than 1,500 users in a high-availability environment. Provisioned and troubleshot Cisco endpoints and collaboration infrastructure while resolving IP connectivity, VLAN, DHCP/DNS, routing, QoS, and call-control issues.

Monitored and supported large-scale network and VoIP services for distributed business locations across North America. Resolved incidents involving IP phones, endpoint connectivity, switch-port/voice-VLAN issues, DHCP/DNS, call routing, WAN reachability, and collaboration services.

Supported Cisco voice and network services for approximately 40,000 users, including endpoint provisioning, connectivity troubleshooting, platform support, and production incident resolution. Troubleshot phone registration, IP addressing, switch-port/VLAN, DHCP, TFTP, call-routing, and gateway issues.

Supported global enterprise voice services and network connectivity in a large financial-services environment with strict availability and change-control requirements. Resolved complex incidents involving Cisco endpoints, IP connectivity, VLANs, DHCP/DNS, call routing, gateways, and collaboration applications.

Developed curriculum and taught Pashto, Dari, and Farsi to U.S. military personnel in Defense Language Institute programs. Provided language and cultural instruction focused on practical communication, interpretation, and mission readiness.

Supported investigations involving narcotics trafficking and related criminal activity by collecting and analyzing information, working with informants, and assisting with case development and undercover operations. Served as a liaison and interpreter between U.S. and Afghan officials.

Supported authorized monitoring and intelligence activities, reviewed communications and source information, and prepared accurate translations and reports for operational teams. Provided live interpretation and document translation during meetings and coordination.

Provided Pashto and Dari language support, interpretation, and cultural guidance to U.S. Army personnel during operational activities and engagements with local Afghan personnel. Helped bridge communication between U.S. military teams and Afghan counterparts.

Bachelor of Science in Information Technology from Franklin University, completed in 2021.

CCNP Collaboration certification, valid through March 2028.

CompTIA CASP+ certification, valid through September 2028.

ITIL Foundation certification, valid through December 2028.