Ahlea Carin
@ahleacarin
Dedicated healthcare customer service representative with strong communication skills.
What I'm looking for
I am a dedicated healthcare customer service representative with a background in behavioral health. My experience includes working with Horizon BCBS of NJ, where I effectively responded to provider inquiries regarding enrollment, benefits, and claims. I pride myself on my ability to communicate clearly and efficiently, ensuring that all parties receive the information they need.
My educational background in Hospitality Management from Holy Cross College of Davao has equipped me with excellent customer service skills and the ability to manage time effectively. I am passionate about providing support in the healthcare sector and am eager to learn and grow within a positive work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Horizon Behavioral Health
Dec 2021 - Jan 2025 (3 years 1 month)
Provided customer service support by responding to inquiries regarding insurance benefits, coverage, claims, denials, and appeals related to Behavioral Health services. Managed inbound calls and ensured accurate data entry.
Customer Service Representative
Universal Providers Desk
Dec 2021 - Dec 2021 (0 months)
Responded to provider inquiries about enrollment, benefits, and claims of patients, ensuring effective communication and resolution of issues.
Education
Degrees, certifications, and relevant coursework
Holy Cross College of Davao
Bachelor of Science, Hospitality Management
2020 - 2021
Studied the principles of hospitality management, focusing on customer service, event planning, and operational management within the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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