Justin Bernard
@justinbernard
Senior operations and program leader modernizing partner integrations through scalable governance and AI-enabled processes.
United StatesWhat I'm looking for
I’m a senior operations and program management leader recognized for building scalable programs, simplifying complex challenges, and driving enterprise-wide initiatives that improve efficiency and business continuity. I’ve led globally distributed teams and partner governance work in highly regulated, fast-moving environments, consistently aligning stakeholders around clear execution in ambiguity.
At Intuit, I built and scaled the partner compliance function, implemented governance and change-control frameworks for peak tax season readiness, and developed AI-powered tools to accelerate automation and protect continuity during restructuring. I also lead end-to-end OFX partner implementation operations, modernizing delivery through Salesforce and standardized testing processes while delivering reliable connectivity across Intuit products.
Experience
Work history, roles, and key accomplishments
Leads partner governance, strategic operations, and initiatives for a $70M+ financial data connectivity business supporting 9K+ partner integrations across QuickBooks, TurboTax, and Quicken. Builds scalable operating models for partner compliance, strengthens readiness for peak tax season, and drives AI-enabled process modernization.
Led end-to-end OFX partner implementation operations and connectivity programs, including onboarding, testing, partner launches, and large-scale connection updates. Drove process improvements and optimized resources to support reliable online banking connectivity across Intuit products.
Managed end-to-end OFX connectivity programs across partner implementations, conversions, and certification initiatives while driving platform modernization and process optimization. Built scalable workflows and self-service models to improve efficiency and partner experience.
Managed end-to-end OFX conversion and implementation initiatives for 150+ financial institutions and service providers annually. Oversaw certification and launches for new connectivity solutions and streamlined conversion contract processing.
Acted as a subject matter expert for complex OFX technical escalations, resolving connectivity issues with financial institutions and service providers. Improved documentation and collaboration between Customer Care, Engineering, and Product teams.
Served as QA project lead for partner-site performance evaluations and delivered on-site training for QuickBooks Online and Intuit Payroll. Partnered with stakeholders to improve partner enablement, user adoption, and customer experience.
Education
Degrees, certifications, and relevant coursework
Arizona State University - W. P. Carey School of Business
Bachelor of Arts, Business
Earned a Bachelor of Arts (BA) in Business from the W. P. Carey School of Business at Arizona State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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