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Agneta Pogosian

@agnetapogosian

I turn premium customer relationships into retention, revenue, and faster service.

United Arab Emirates
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What I'm looking for

I'm seeking remote customer success or sales opportunities across EMEA and APAC, where I can build premium client relationships, improve retention and revenue, and use AI-driven workflows to deliver faster, more personal service.

At My Family Kids Learning Center in Dubai, I manage a pipeline of 100+ prospective families each year, achieving a 75% inquiry-to-enrollment conversion rate and 92% family retention. I also optimized HubSpot workflows with ChatGPT and Claude, cutting inquiry response times by 80%.

At Emirates, I exceeded quarterly revenue targets by 15%+ twice in one year through premium cross-selling and upselling. I supported high-volume sales across calls, chat, email, social media, and travel desks while delivering an 8% channel sales increase and a 30% uplift in customer satisfaction for VIP and high-net-worth clients.

Earlier, at StarTalk Language School, I managed 50+ students, improved renewals through tailored learning programs, and mentored 10 new tutors. At Ambotis Tours Holidays, I grew seasonal sales by 25%, supported 5,000+ tourists, and developed a database of 2,000+ new clients in one season.

I'm an ICF-certified coach with experience across customer success, B2C and B2B sales, education, travel, hospitality, and premium service environments across the UAE, Greece, Cyprus, and Russia.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Moscow State Linguistic University logoMU

Moscow State Linguistic University

Bachelor's degree, Linguistics

Bachelor's degree in Linguistics from Moscow State Linguistic University, completed in 2010.

Tech stack

Software and tools used professionally

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