Agneta Pogosian

At My Family Kids Learning Center in Dubai, I manage a pipeline of 100+ prospective families each year, achieving a 75% inquiry-to-enrollment conversion rate and 92% family retention. I also optimized HubSpot workflows with ChatGPT and Claude, cutting inquiry response times by 80%.

At Emirates, I exceeded quarterly revenue targets by 15%+ twice in one year through premium cross-selling and upselling. I supported high-volume sales across calls, chat, email, social media, and travel desks while delivering an 8% channel sales increase and a 30% uplift in customer satisfaction for VIP and high-net-worth clients.

Earlier, at StarTalk Language School, I managed 50+ students, improved renewals through tailored learning programs, and mentored 10 new tutors. At Ambotis Tours Holidays, I grew seasonal sales by 25%, supported 5,000+ tourists, and developed a database of 2,000+ new clients in one season.

I'm an ICF-certified coach with experience across customer success, B2C and B2B sales, education, travel, hospitality, and premium service environments across the UAE, Greece, Cyprus, and Russia.