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Le Gang des Sermanette User

@agnesserman

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Strategic Online Business Manager & Ops Consultant | Systems, structure & calm delivery.

Mauritius

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What I'm looking for

I'm looking for a remote role where I can support visionary founders and growing teams by bringing structure, systems, and calm to the backend of their business. I thrive in environments that value clear communication, autonomy, and collaboration. Ideally, I'm seeking a long-term working relationship where I can contribute meaningfully and grow alongside the business.

I’m Agnes — a calm, strategic partner behind the scenes of fast-moving businesses. I specialize in streamlining operations, managing teams, and building simple systems that support big visions. With 10+ years of experience, I bring clarity, structure, and high-level support to founders who are ready to scale without chaos.

Experience

Work history, roles, and key accomplishments

Current

Business Manager / COO

Current

Private Real Estate Portfolio

Aug 2014 - Present (10 years 10 months)

Oversaw business operations, team management, and digital workflow optimization for a multi-million-dollar company. Implemented project management systems, improving efficiency by 40% and scaled business revenue from $600K to $3M annually.

Business Operations Team Management Digital Workflow Optimization Project Management Revenue Growth Client Onboarding Efficiency Improvement Real Estate Operations

Current

Founder | Fractional COO

Current

Serman & Co.

Mar 2024 - Present (1 year 3 months)

Helping CEOs & agencies streamline, systemize & scale beyond 7 figures. Helped clients increase profit margins by 35% through smarter operations and reduced operational inefficiencies by 40%.

Business Strategy Fractional COO Services Business Operations Consulting Workflow Automation Team Management Leadership Scaling Businesses Profit Optimization Efficiency Improvement

Interior Architect

The French Quarter

Aug 2016 - Nov 2024 (8 years 3 months)

Developed layouts that optimize space usage, functionality, and aesthetic appeal. Managed every phase of the design and renovation process, from initial concept development to final execution, ensuring seamless project delivery.

Interior Architecture Space Planning Design Management Renovation Project Execution Client Relations Budget Management Sustainable Design Trend Analysis Renovations

Freelance Project Manager

AssurProspect

Feb 2016 - Nov 2019 (3 years 9 months)

Managed cross-functional teams and optimized project workflows to improve delivery speed and efficiency. Reduced project turnaround time by 30% using automation & structured workflows.

Project Management Team Leadership Workflow Optimization Automation Business Analytics Content Creation Digital Solutions Efficiency Improvement

Project Manager

AssurProspect

Aug 2011 - Mar 2014 (2 years 7 months)

Managed team of web developers and content writers to deliver complex digital solutions. Coordinated projects, ensuring timely delivery and adherence to project goals.