Agata Lipniak

At SmartRecruiters, I translate complex engineering concepts into clear product guidance for B2B Product Analytics clients. I replicate issues in client accounts, identify root causes, and work with Product and Engineering teams to resolve systemic bugs that improve retention.

Previously at EcoVadis, I accelerated client time-to-value by completing product and process onboarding training in 66% of the standard allocated time. I managed new B2B accounts through technical setup and created tailored onboarding materials that helped clients adopt core platform features faster.

At Uber in Kraków, I maintained a 95% CSAT score while resolving complex technical escalations under tight SLAs. I also piloted an internal onboarding workflow that reduced new-client ramp-up time by 30% and turned technical documentation into accessible Knowledge Base articles.

My earlier work in copywriting, social media, and event delivery strengthened how I turn messy ideas into clear messages, practical experiences, and measurable outcomes.